Hidayati, Nurul, Psychology Faculty, Universitas Negeri Makassar A.P. Pettarani Street, Makassar, 90222, South Sulawesi, Indonesia, Indonesia
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Jurnal Manajemen dan Kewirausahaan Vol. 21 No. 1 (2019): MARCH 2019 - Articles
APOLOGY AND COMPENSATION STRATEGY ON CUSTOMER FORGIVENESS AND NEGATIVE WORD OF MOUTH
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