Suryani, Tatik, Master of Management STIE Perbanas, Jl. Nginden Semolo No.34-36, Surabaya 60118, Indonesia, Indonesia

• Jurnal Manajemen dan Kewirausahaan Vol. 21 No. 2 (2019): SEPTEMBER 2019 - Articles
  THE IMPACT OF TOTAL QUALITY MANAGEMENT ON SERVICE QUALITY, CUSTOMER ENGAGEMENT, AND CUSTOMER LOYALTY IN BANKING
  Abstract  PDF