• Agustinus Nugroho Management Department of Petra Christian University Jl. Siwalankerto 121–131, Surabaya 60236
  • Endo Wijaya Kartika Management Department of Petra Christian University Jl. Siwalankerto 121–131, Surabaya 60236
  • Thomas Stefanus Kaihatu Management Department of Petra Christian University Jl. Siwalankerto 121–131, Surabaya 60236



Structural Variable, Job Satisfaction, Hotel Employee


The study aimed to find out the effect of management’s controllable factor, which was called internal factor or structural variable, on the job satisfaction of the 4 and 5 starred hotel employees’ in Surabaya. The study used quantitative explanative technique to explain the effect of structural variable on employees’ job sa-tisfaction. The result showed that structural variable had a positive and significant effect on job satisfaction. It is also found that employees’ job satisfaction was high when there was (or the highest indicator for structural variable was) fellow employees’ support and supervisor’s support, while the lowest indicator was job routine; the highest indicator for job satisfaction was satisfaction in salary, while the lowest indicator was supervisor’s competency in performing his or her tasks.


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