SHOPPERS’ LOYALTY IN PASAR DUKUH MENANGGAL SURABAYA

Authors

  • Anastasia Audrey Oenaryo Universitas Pelita Harapan Surabaya
  • Liza Agustina Maureen Nelloh Universitas Pelita Harapan Surabaya

:

https://doi.org/10.9744/jmk.15.1.1-10

Keywords:

Price Sensitivity, Hedonic Value, Utilitarian Value, Satisfaction, Loyalty

Abstract

This study improved the antecedents of loyalty such as price sensitivity, shopping values (utilitarian values and hedonic values) and satisfaction in Pasar Dukuh Menanggal Surabaya. It consists of 145 responents and the result tested by SEM. The result showed that price sensitivity has insignificant toward hedonic value. Shopping values are positively influencing satisfaction but utilitarian value plays a big role on this path. Moreover, the management should improve the necessity of customers to achieve shopping values, satisfaction and loyalty.

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How to Cite

Oenaryo, A. A., & Maureen Nelloh, L. A. (2013). SHOPPERS’ LOYALTY IN PASAR DUKUH MENANGGAL SURABAYA. Jurnal Manajemen Dan Kewirausahaan, 15(1), 1-10. https://doi.org/10.9744/jmk.15.1.1-10

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Articles