Jurnal Manajemen dan Kewirausahaan

Editor in Chief
Prof. Dr. Eddy M. Sutanto, M.Sc.
(Petra Christian University, Indonesia)

Editorial Board

Prof. Dr. Thomas Santoso, Drs., M.Si.
(Petra Christian University, Indonesia)

Dr. Zeplin J.H. Tarigan, S.T., MMT.
(Petra Christian University, Indonesia)

Serli Wijaya, S.E., M.Bus., Ph.D.
(Petra Christian University, Indonesia)

Dra. Fransisca Andreani, M.M.
(Petra Christian University, Indonesia)

Drs. Widjojo Suprapto, M.Sc.
(Petra Christian University, Indonesia)

Richard Von Llewelyn, Ph.D.
(Kansas State University, USA)

Prof. Halimin Herjanto, PhD.
(Marist College, USA)

Dr. Jean-Scheller-Sampson
(McKendree University, USA)

Assoc. Prof. Annie Stephanie Banikema, Ph.D.
(University of Evry, France)

Dr. Jashim Khan
(University of Surrey , United Kingdom)

Prof. Dr. Pável Reyes Mercado
(Anáhuac University Mexico)

Assoc. Prof. Abdul Halim Bin Abdul Majid
(Universiti Utara Malaysia, Malaysia)

Prof. Dr. Juhary Ali, SDK
(Asia E University, Kuala Lumpur, Malaysia)

Jati Kasuma Ali, Ph.D.
(Universiti Teknologi Mara Sarawak Malaysia)

Prof. Evan Lau, Ph.D.
(Universiti Malaysia Sarawak, Malaysia)

Prof. Dr. Christantius Dwiatmadja, S.E., M.E.
(Satya Wacana Christian University, Indonesia)

Prof. Dr. Sri Wahjuni Astuti, S.E., M.Si.
(Airlangga University, Indonesia)

Sony Kusumasondjaja, Ph.D.
(Airlangga University, Indonesia)

Dr. Dody Hapsoro, MSPA, MBA.Ak.
(STIE YKPN Yogyakarta, Indonesia)

Prof. Dr. Tatik Suryani, Psi.M.M.
(STIE Perbanas Surabaya, Indonesia)

Dr. Elia Ardyan, S.E., MBA
(University of Ciputra, Indonesia)

Dr. Dra. Peni Sawitri, MM.
(Gunadarma University, Indonesia)

Dr. Robiyanto S.E., M.M.
(Satya Wacana Christian University, Indonesia)

Dr. Raden Aswin Rahadi
(Institut Teknologi Bandung, Indonesia)

Administrative Assistant
Sumarno
I Ketut Bagiartha

Address
Petra Christian University
Siwalankerto 121-131 Surabaya 60236, Indonesia
Phone: +62-31-2983139, 2983147
Facs: +62-31-8436418, 8492562
E-mail:
redaksi.jmk@petra.ac.id
Homepage:
http://jurnalmanajemen.petra.ac.id

ACCREDITED by MINISTRY OF RESEARCH, TECHNOLOGY AND HIGHER EDUCATION OF THE REPUBLIC OF INDONESIA

Vol 4 - Vol 7 : No. 22/DIKTI/Kep/2002
Vol 8 - Vol 10 : No. 55/DIKTI/Kep/2005
Vol 11 - Vol 13 : No. 65a/DIKTI/Kep/2008
Vol 18 No. 2 : No. 30/E/KPT/2018

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Abstracting and Indexing - Jurnal Manajemen dan Kewirausahaan

WRITING GUIDELINES

http://isjd.pdii.lipi.go.id/

Jurnal Manajemen dan Kewirausahaan

Promote studies in management and entrepreneurship, strengthen science knowledge exchange with other institutions.
The Jurnal Manajemen dan Kewirausahaan accredited by the Directorate General of Higher Education of Indonesia in June 2008 - June 2011
The Jurnal Manajemen dan Kewirausahaan, published twice a year, in March and September.
The latest accreditation decree is No. 30/E/KPT/2018, dated 24 October 2018, valid for 5 (five) years.

accreditation certificate

Vol 21, No 2 (2019): SEPTEMBER 2019

Table of Contents

Articles

THE IMPACT OF TOTAL QUALITY MANAGEMENT ON SERVICE QUALITY, CUSTOMER ENGAGEMENT, AND CUSTOMER LOYALTY IN BANKING

Rosa Harimurti, Tatik Suryani

PDF

95-103

THE SPIRIT OF ENTREPRENEURSHIP IN BUSINESS STUDENTS, NON-BUSINESS STUDENTS, AND SMALL AND MEDIUM ENTREPRENEUR

Niluh Made Dian Novita Handayani Narsa, I Made Narsa, Niluh Putu Dian Rosalina Handayani Narsa

PDF

104-113

THE ETHICAL DEVELOPMENT OF AGRITOURISM IN PROTECTED TERRITORY PELAGA BADUNG BALI, INDONESIA

I Gusti Bagus Rai Utama, Christimulia Purnama Trimurti

PDF

114-119

THE INTENDED USE OF FUNDS AND IPOs MARKET PERFORMANCE IN INDONESIAN CAPITAL MARKET

Harlina Meidiaswati, Nugroho Sasikirono, Dina Novita

PDF

120-129

AN INVESTIGATION OF TOURISM MOTIVATION AND TOURIST ATTRACTION OF TOURISTS TO BALI

Christimulia Purnama Trimurti, I Gusti Bagus Rai Utama

PDF

130-133

FACTORS AFFECTING RETURN ON ASSETS OF US TECHNOLOGY AND FINANCIAL CORPORATIONS

John Francis Diaz, Rudresh Pandey

PDF

134-144

CAN RELATIONSHIP BENEFITS MAKE CUSTOMERS COMMITTED AND LOYAL?

Fransisca Andreani, Laurencia Jap, Ivana Karina Hosea

PDF

145-153

EARNING QUALITY AND TAX PLANNING: EVIDENCE ON INDONESIA LISTED COMPANY

Theresia Trisanti

PDF

154-162

The Journal is published by Management Study Program, Faculty of Business and Economics, Petra Christian University. It available online supported by Directorate General of Higher Education - Ministry of Research, Technology and Higher Education of the Republic of Indonesia.

©All right reserved 2016.Jurnal Manajemen dan Kewirausahaan, ISSN: 1411-1438, e-ISSN: 2338-8234