Hendautomo, Felicia Christiana, Surabaya Plaza Hotel Jl. Pemuda 31-37 Surabaya 60271, Indonesia
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Jurnal Manajemen dan Kewirausahaan Vol. 14 No. 1 (2012): MARCH 2012 - Articles
Evaluation of the Successfulness of A Green Program through Customer Perceived Quality, Brand Image, and Customer Satisfaction: A Case Study at Surabaya Plaza Hotel
Abstract PDF