Subroto FA. PENGARUH MARKET ORIENTATION TERHADAP SERVICE QUALITY, SATISFACTION, DAN LOYALTY PELANGGAN TOKO BUKU GRAMEDIA DI JAWA TIMUR. jmk [Internet]. 2013Mar.26 [cited 2024May3];15(1):41-52. Available from: https://jurnalmanajemen.petra.ac.id/index.php/man/article/view/18664