KNOWLEDGE MANAGEMENT FOR QUALITY ASSURANCE INNOVATION IN THE OPERATIONS QUALITY ASSURANCE DIVISION OF BANK BAKTI KARYA PURNA. jmk [Internet]. 2023 Feb. 22 [cited 2026 Jun. 24];24(2):138-5. Available from: https://jurnalmanajemen.petra.ac.id/index.php/man/article/view/24731