The Influence of the Morale and the Commitment of Administration Staff Towards the Organizational Citizenship Behavior and its Impact Towards Service Quality Performance at Private Universities in Surabaya-Indonesia. jmk [Internet]. 2009 Dec. 11 [cited 2026 Jun. 6];11(1):pp. 20-30. Available from: https://jurnalmanajemen.petra.ac.id/index.php/man/article/view/17741