“THE INFLUENCE OF CUSTOMER RELATIONSHIP MANAGEMENT (CRM) ON CUSTOMER LOYALTY IN JW MARRIOTT HOTEL SURABAYA”. Jurnal Manajemen dan Kewirausahaan 14, no. 2 (January 4, 2013): 156–163. Accessed June 8, 2026. https://jurnalmanajemen.petra.ac.id/index.php/man/article/view/18558.