HARIMURTI, R.; SURYANI, T. THE IMPACT OF TOTAL QUALITY MANAGEMENT ON SERVICE QUALITY, CUSTOMER ENGAGEMENT, AND CUSTOMER LOYALTY IN BANKING. Jurnal Manajemen dan Kewirausahaan, [S. l.], v. 21, n. 2, p. 95-103, 2019. DOI: 10.9744/jmk.21.2.95-103. Disponível em: https://jurnalmanajemen.petra.ac.id/index.php/man/article/view/21884. Acesso em: 4 may. 2024.