SUBROTO, F. A. PENGARUH MARKET ORIENTATION TERHADAP SERVICE QUALITY, SATISFACTION, DAN LOYALTY PELANGGAN TOKO BUKU GRAMEDIA DI JAWA TIMUR. Jurnal Manajemen dan Kewirausahaan, [S. l.], v. 15, n. 1, p. 41-52, 2013. DOI: 10.9744/jmk.15.1.41-52. Disponível em: https://jurnalmanajemen.petra.ac.id/index.php/man/article/view/18664. Acesso em: 2 may. 2024.