DHARMAYANTI, D.; TARIGAN, Z. J. H. Korelasi Zone-Of-Tolerance Pada Service Quality Terhadap Customer Value Di PMK (Pemadam Kebakaran) Surabaya. Jurnal Manajemen dan Kewirausahaan, [S. l.], v. 12, n. 2, p. pp. 170-176, 2011. DOI: 10.9744/jmk.12.2.pp. 170-176. Disponível em: https://jurnalmanajemen.petra.ac.id/index.php/man/article/view/18174. Acesso em: 4 may. 2024.