PURWANTO, .; ADIWIJAYA, Michael. RELATIONAL MARKETING AND CUSTOMERS SHIFTING TENDENCY IN ISLAMIC BANKING IN EAST JAVA. Jurnal Manajemen dan Kewirausahaan, [S. l.], v. 16, n. 1, p. 17–26, 2014. DOI: 10.9744/jmk.16.1.17-26. Disponível em: https://jurnalmanajemen.petra.ac.id/index.php/man/article/view/18882. Acesso em: 4 oct. 2025.