ANDREANI, Fransisca; SUMARGO, Yesslyn; LIE, Chen. THE INFLUENCE OF CUSTOMER RELATIONSHIP MANAGEMENT (CRM) ON CUSTOMER LOYALTY IN JW MARRIOTT HOTEL SURABAYA. Jurnal Manajemen dan Kewirausahaan, [S. l.], v. 14, n. 2, p. 156–163, 2013. DOI: 10.9744/jmk.14.2.156-163. Disponível em: https://jurnalmanajemen.petra.ac.id/index.php/man/article/view/18558. Acesso em: 4 oct. 2025.