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Andreani, F., Sumargo, Y. and Lie, C. 2013. THE INFLUENCE OF CUSTOMER RELATIONSHIP MANAGEMENT (CRM) ON CUSTOMER LOYALTY IN JW MARRIOTT HOTEL SURABAYA. Jurnal Manajemen dan Kewirausahaan. 14, 2 (Jan. 2013), 156-163. DOI:https://doi.org/10.9744/jmk.14.2.156-163.