BANKING SERVICE ORIENTATION MODEL IN STRATEGIC HRM AND SYSTEM DYNAMICS PERSPECTIVE

Authors

  • Audia Junita Harapan University of Medan
  • Ferdinand D. Saragih Faculty of Administration Science, Indonesia University, Indonesia
  • Andreo Wahyudi Atmoko Faculty of Administration Science, Indonesia University, Indonesia

:

https://doi.org/10.9744/jmk.21.1.9-20

Keywords:

, service orientation, strategic human resource management, banking, system dynamic

Abstract

This paper seeks to explore a model of banking service orientation in strategic human resource management and system dynamic perspective, theoretically. As a scientific effort to develop a study of strategic human resource management. So far, the relationship between elements in strategic human resource management perspective as a system is only analyzed linearly. This article is the result of a literature study. An analysis is done narratively, to answer research problems. Research finding in the form of banking service-orientation model in strategic human resource management and system dynamic perspective, that illustrates the interaction between marketing differentiation strategy, commitment-based human resource system, service-oriented role behaviors to achieve banking performance.

Author Biography

Audia Junita, Harapan University of Medan

I am a lecture in faculty economics and business in harapan university of medan

 I am a Post Graduate student in Indonesia University

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Published

2019-04-05

How to Cite

Junita, A., D. Saragih, F., & Atmoko, A. W. (2019). BANKING SERVICE ORIENTATION MODEL IN STRATEGIC HRM AND SYSTEM DYNAMICS PERSPECTIVE. Jurnal Manajemen Dan Kewirausahaan, 21(1), 9-20. https://doi.org/10.9744/jmk.21.1.9-20

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