PERILAKU PEMBELIAN MELALUI INTERNET

Authors

  • Ibnu Widiyanto Fakultas Ekonomika dan Bisnis Universitas Diponegoro Jalan Prof. Soedarto SH, Tembalang, Semarang 50238
  • Sri Lestari Prasilowati Sekolah Tinggi Ilmu Ekonomi IPWIJA, Jalan Letda Natsir No.7, Gn. Putri, Bogor 16967

:

https://doi.org/10.9744/jmk.17.2.109-122

Keywords:

Online buying, web design, reputation, perceived ease of transaction, attitude

Abstract

This research was designed to investigate web attributes of online buying behavior. Some variables were developed to establish a model, namely web design attractiveness, vendor reputation, perceived ease of transaction, attitudes towards online buying. The variables effects were then tested on online purchase decision. The population was people who purchased via online on Indonesian webs and for their own uses. The sample sizes were 100 respondents. The study concluded that online purchase decision was mostly influenced by web design attractiveness and vendor reputation. Unfortunately the influence of attitude on online purchase was insignificant, although its sign was positive. However, perceived ease of transaction significantly affected attitudes. It recommended development of better vendor reputation and web design attractiveness to stimulate online purchase decision.

References

Adi, R. N. (2013). Analisis faktor-faktor yang memengaruhi keputusan pembelian dengan sistem pre order secara online (Studi kasus pada online shop Chopper Jersey). Diunduh 19 Mei 2015 dari http://eprints.undip.ac.id/40079/ 1/ADI.pdf.

Best, R. J. (2013). Market-based management, strategies for growing customer value and profitability. New Jersey: Pearson Education, Inc.

Breckler, S. J. (1984). Empirical validation of affect, behavior, and cognition as distinct components of attitude. Journal of Personality and Social Psychology, 47 (6), 191–205.

Broekhuizen, T. & Huizingh, E. (2009). Online purchase determinants: Is their effect moderated by direct experience? Management Research News, 32(5), 440–457.

Chiu, Y., Lin, C., & Tang, L. (2005). Gender differs: Assessing a model online purchase intention in etail service. Journal of Service Management, 16 (5), 416–435.

Davis, F. D. (1989). Perceived usefulness, perceived ease of use, and user acceptance of information technology. MIS Quarterly, 13(2), 318–340.

Delhagen. (1997). Retailers revs up. Forester Research, 4.

Doyle, P. (2000). Value based marketing. Journal of Strategic Marketing, 8(4), 299–311.

Hair, J. F., Black, W. J., Babin, B. J., & Anderson, R. E. (2010). Multivariate data analysis, a global perspective. New Jersey: Pearson Prentice Hall.

Herbig, P., Milewics, J., & Golden, J. (1994). A model of reputation building and destruction. Journal of Business Research, 31(1), 23–31.

Karimuddin, A. (2012). RE: MarkPlus insight: Jumlah pengguna internet di Indonesia capai 61 juta orang. Diunduh 1 Maret 2015 dari https://daily-social.net/post/markplus-insight-jumlah-pengguna-internet-di-indonesia-capai-61-juta-orang.

Katawetawaraks, C. & Cheng, L. W. (2011). Online shopper behavior: Influences of online shopping decision. Asian Journal of Business Research, 1 (2), 66–74.

Keaveney, S. M. (1995). Customer switching behavior in service industries: anexploratory study. Journal of Marketing, 59(2), 71–82.

Keller, K. L. (1993). Conseptualizing, measuring and managing customer-based brand equity. Journal of Marketing, 57(1), 1–22.

Khatibi, A., Haque, A., & Karim, K. (2006). Ecommerce: A study on internet shopping in Malaysia. Journal of Application Science, 3(6), 696–705.

Kim, M. S. & Ahn, J. H. (2007). Management of trust in the e-market place: The role of buyer’s experience in the building trust. Journal of Information Technology, 22(2), 119–132.

Kim, D. J., Ferrin, D. L., & Rao, H. R. (2008). A trust-based consumer decision-making model in electronic commerce: The role of trust, perceived risk, and their antecedents. Decision Support Systems, 44, 544–564.

Kinnear, T. & Taylor, J. (1995). Marketing research: An applied approach. 5th Edition. New York: McGraw Hill.

Kotler, P. & Armstong, G. (2004). Principles of marketing. 11th Edition. New Jersey: Pearson Prentice Hall.

Kotler, P. & Keller, K. L. (2013). Marketing management. 14th Edition. New Jersey: Pearson Horizon.

Kunz, M. (1997). Online customer: Identifying store, product and consumer attributes which influence shopping on the internet. Unpublished Dissertation. University of Tennessee, Knoxville, TN.

Li, D., Browne, G., & Chau, P. (2006). An empirical investigation of website use using a commitment-based model. Decision Sciences, 37, 427–444.

Lichtenthal, J. D. & Eliaz, S. (2003). Internet integration in business marketing tactics. Industrial Marketing Management, 32(1), 3–13.

Mayer, R. C., Davis, J. H., & Schoorman, F. D. (1995). An integrative model of organizational trust. Academy of Management Review, 20(6), 709–734.

Mukherjee, A. & Nath, P. (2003). A Model of trust in online relationship banking. International Journal of Marketing, 21(1), 5–15.

Niazi, M. S., Haider, M. I., Islam, T., & Rehman, S.U. (2012). The impact of corporate social responsibility on brand equity. European Journal of Social Sciences, 34, 520–529.

Nucifora. (2000). The authentic online opportunity: B2B is what you really want to be. Houson Business Journal, 30(41), 32 A.

Pavlou, P. A. & Geffen, D. (2002). Building effective online marketplaces with institution–based trust. Proceedings of Twenty Third International Conference on Information Systems, 667–675.

Pikkarainen, T., Pikkarainen, K., Karjaluoto, H., & Pahnila, S. (2004). Consumer acceptance of online banking: An extension of the technology acceptance model. Internet Research, 14(30), 224 –235.

Prasad, C. & Aryasri, A. (2009). Determinants of shopper behavior in etailing: An empirical analysis. Paradigm, 13(1), 73–83.

Rahayuningsih, S. U. (2008). Psikologi Umum 2: Sikap (Online). Diunduh 1 Maret 2015 dari www .staff.gunadarma.ac.id.

Sarwono, J. & Prihartono. (2012). Perdagangan online: Cara bisnis di internet. Jakarta: PT Media Elex Komputindo.

Schlosser, A. E. (2003). Experiencing products in the virtual world: The role of goal and imagery in influencing attitudes versus purchase intention. Journal of Consumer Research, 30(2), 184–198.

Seock, Y. K. & Norton, M. (2007). Attitude toward internet web sites, online information search, and channel choices for purchasing. Journal of Fashion Marketing and Management, 11(4), 571–586.

Shen, Y., Li, S., & Demoss, M. (2012). The effect of quantitative electronic word of mouth on consumer perceived product quality. International Journal of Management and Marketing Research. 5, 19–30.

Shim, J. P., Shin, Y. B., & Nottingham, L. (2002). Retailer web site influence on customer shopping: An exploratory study on key factors of customer satisfaction. Journal of the Association for Information Systems, 3, 53–76.

Shim, S., Eastlick, M. A., Lotz, S. L., & Warrington, P. (2001). An online prepurchase intention model: The role of intention to search. Journal of Retailing, 77(3), 297–416.

Sobel Test Calculator. (2015). Diunduh 1 Maret 2015 dari http://quantpsy.org/ sobel/sobel.htm.

Sonja, G. K. & Ewald, A. K. (2003). Empirical research in online trust: A review and critical assessment. International Journal of Human-Computer Studies, 586, 783–812.

Statistic Brain. (2015). Diunduh 1 Maret 2015 dari http://www.statisticbrain.com/ total-online-sales/.

Turban, E., King, D., Lee, J., & Viehland, D. (2004). Electronic commerce: A managerial perspective. New Jersey: Pearson Prentice Hall.

Uddin, Md. R., Lopa, N. Z., & Oheduzzaman, Md. (2014). Factors affecting customers’ buying decision of mobile phone: A study on Khulna City, Bangladesh. International Journal of Managing Value and Supply Chain, 5(2), 21–28.

Venkatesh, V. & Davis, F. D. (2000). A theoretical extension of the technology acceptance model: Four longitudinal field studies. Management Science, 46 (2), 186–204.

Wangenheim, F. V. & Bayon, T. (2004). The effect of word of mouth on services switching: Measurement and moderating variables. European Journal of Marketing, 38(9/10), 1173–1185.

Williams, M. 2012. Relating word-of-mouth to corporate reputation. Public Communication Review, 2, 3–16.

Wolfinbarger, M. & Gilly, M. (2003). Etail q: Dimensionalizing, measuring and predicting etail quality. Journal of Retailing, 27, 183–198.

Wu, S. I. (2003). The relationship between consumer characteristics an attitude toward online shopping. Management Intelligence and Planning, 21 (1), 37–44.

Xu, B. & Yadav, S. (2003). Effect of online reputetion services in electronic markets: A trust based empirical study. Ninth Americas Conference on Information Systems. Texas Tech University, Texas.

Yu, T. & Wu, G. (2007). Determinants of internet shopping behavior: an application of reasoned behavior theory. International Journal of Management, 24(4), 744–762.

Downloads

Published

2015-10-01

How to Cite

Widiyanto, I., & Prasilowati, S. L. (2015). PERILAKU PEMBELIAN MELALUI INTERNET. Jurnal Manajemen Dan Kewirausahaan, 17(2), 109-122. https://doi.org/10.9744/jmk.17.2.109-122