Factors Influencing Users Satisfaction on E-Learning Systems

Authors

  • Josua Tarigan Faculty of Economics, Petra Christian University

:

https://doi.org/10.9744/jmk.13.2.177-188

Keywords:

user satisfaction, e-learning systems, ELS theory, global satisfaction theory

Abstract

User satisfaction has held a central role in an organization as one of the measurements for the success of service delivery. The objectives of this study are to evaluate user satisfaction and examine the association between user satisfaction and the qualities in the e-learning systems of Multionational Company. A theoretical framework is developed, through the integration of e-learning satisfaction (ELS) theory and global satisfaction theory. The analysis was organized from a set of data which involve 190 responses from end-users. The main finding confirms some degree of a positive association between user satisfaction and the qualities in the e-learning system.

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Published

2012-02-07

How to Cite

Tarigan, J. (2012). Factors Influencing Users Satisfaction on E-Learning Systems. Jurnal Manajemen Dan Kewirausahaan, 13(2), 177-188. https://doi.org/10.9744/jmk.13.2.177-188