Analisis Faktor Kinerja Organisasi Lembaga Perkreditan Desa di Bali (Suatu Pendekatan Perspektif Balanced Scorecard)

Ketut Gunawan




Abstract


This research aims at studying Learning and Growth Perspective, Financial Perspective, Customer Perspective and Internal Bussiness process to the Village Credit Institutions in Bali Organizational Performance. This Involves: first, the influence of learning and Growth Perspective on Organizational Performance; second, the influence of Financial Perspective on Organizational Performance; third, the influence of Customer Perspektive on Organizational Performance; fourth, the influence of Internal Bussiness Process on Organizational Performance. Another aim in this research is to know dominant factor. In this research, Individual unit analysis is to correlated with organization analyze that is the heads of Village Credit Institutions in Bali. Using Slovin postulation, the respondents in this research are 110 out of 1347 Village Credit Institution in Bali which are: Buleleng regency, Jembrana regency,Tabanan regency, Gianyar regency, Klungkung regency, Karangasem regency, Bangli regency, Badung regency ,and Denpasar City. The data collection was condacted by interview using quationnaire model and observation technique. To test model of constructed relationship pattern, the researcher used analyze tools that capable of explaining the relationship simultaneously namely Factor Analyze by using the program of SPSS version 12.0. The finding of this research show that: first, Learning and Growth Perpective has positif influence on Organizational Performance; second, Financial Perspective has positif influence on Organizational Performance; third, Customer Perspektive has positif influence on Organizational Performance; fourth, Internal Bussiness Process has not positif influence on Organizational Performance; fifth, Promotion opportunity has positif influence on Organizational Performance. Financial Perspective has dominant factor influence on Organizational Performance.


Keywords


Learning and Growth Perspective, Financial Perspective, Customer Perspective and Internal Bussiness process Perspective, Organizational Performance and Village Credit Institution (LPD: Lembaga Perkreditan Desa).

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The Journal is published by Faculty of Economics, Department of Management - Petra Christian University. It available online supported by Directorate General of Higher Education - Ministry of National Education - Republic of Indonesia.

©All right reserved 2016.Jurnal Manajemen dan Kewirausahaan, ISSN: 1411-1438, e-ISSN: 2338-8234

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